Delhi Bonsai is not responsible and does not guarantee refund in following cases:

1. Bonsais and other gift products are delivered at an address provided incorrectly by the sender.
2. Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery (until and unless Bonsai is different from the ordered one or damaged).
3. Product quality problems caused by improper handling of the product by the recipient/buyer.
In a rare event that Delhi Bonsai is unable to supply all or part of your order (the product or any substitute product to you at all), you will be notified at the earliest and your full payment shall be reimbursed.

Online refund will be credited directly, within 24 working hours, through the same mode from which the customer has paid the money. Once processed by Delhi Bonsai, refund may take 8-10 business days to reflect in your account.
Offline refund will be credited once the customer shares the bank details post which it may take 5-7 working days.

At Delhi Bonsai, we work our best to process your orders immediately. Hence, in most cases, Delhi Bonsai shall be unable to modify or cancel your order. However, in case you want to modify/cancel your order, you can reach us at +91-9999788064 (9:30 AM – 6:30 PM, Monday – Saturday. If the order has already been prepared/ dispatched, it cannot be cancelled/ modified and you will be charged for the order otherwise Delhi Bonsai will try to modify/cancel your order.